Hi @Mike550. The Keypad has a rechargeable battery, so it cannot be removed and replaced. Typically the battery can last you up to 8 months with standard use between charges, so you shouldn’t have to worry about any battery concerns. If you ever notice that the battery doesn’t appear to be holding a charge, our support team can troubleshoot the Keypad and offer a replacement if the device is within warranty and not functioning properly. You can give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. I hope this helps clear things up!
@Mike550 The Keypad’s battery should not stop holding a charge or die, as it is a rechargeable battery and with the battery life it has, it doesn’t need to be charged very often. With that said, you are able to extend your warranty past the existing limited 1-year warranty by subscribing to the Ring Protect Plus plan. This is completely optional and the Keypad is designed to last for many years with standard use.
After 2 years both of my keypads have went bad when the battery blew up. The case on the keypad is bulging. They only offer a one year warranty on these devices. I have many rechargable battery devices and never have i have such consistent failures as i have with Ring keypads. Needless to say I refuse to buy another keypad that will only go bad as well after 2 years. This is not normal wear but bad quality I suspect.
@Dirk1 Have you contacted our support team regarding these concerns with your Keypads? Anything like this happening with the battery is definitely a safety concern that our support team can assist with to ensure that you have a safely functioning Keypad. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
Yeah, this is sad. i bought the ring alarm and the keypad went bad after 2 weeks, you’re right about it going bad after 2years, i opened my keypad, and discovered the keypad is poorly designed. i live in Africa, its hard sending products back to the US talk less of getting a decent customer service over international calls. i regret buying the Ring alarm, i have the doorbell and enjoy it till date, i should have gone for a Wyze alarm system, which is actually cheaper and more durable.
Battery exploded inside the ring keypad after only 2 years use. Something seriously wrong with the battery/design. Reminds me of the old cell phone battery exploding issues. Have to wonder if this could be a serious safety issue since the keypad is mounted on a wall.
Hi @user17138. Please follow up with our support team about this, as safety is one of our top priorities. Our support team can properly address this concern and find an appropriate solution for your Keypad. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.