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Keypad (2nd Gen) Sound Keeps Stopping
alarm
cs-support
keypad
Ring Alarm (2nd Gen) keypad sound stops after a few weeks. This is the 3rd or 4th time the sound had dropped off. Each time removing the device and hitting the reset button brings the sound back on. If there anything i am doing or does this sound like a faulty unit.
Basic checks such as checking sound level, alerts etc. always show no result. The only thing which gets the sound back is the remove and reset.
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24-01-2024 10:26:50
Responses (1)
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Caitlyn_Ring
Hi @Rob591. I’d definitely recommend reaching out to our support team regarding this issue. It sounds like it could be something wrong on the back end, or internally with the Keypad. Please reach out to our support team at one of the numbers available here, and request to speak with the Ring Alarm team specifically.
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26-01-2024 06:29:45
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