Keypad 2 Battery Charge


Firstly, my keypad needs charging, none of the wires supplied is charging it (from what I can tell) - Any hints?

Secondly, @RING I spoke with support 2/3 weeks ago and they informed me they were sending me a new “charger” for the keypad, nothing here as yet - can you help?


Hi @PW12. You can also try factory resetting and reconnecting your Keypad 2nd Generation to see if that helps. This Help Center article will walk you through the steps to do so. Also, since the Community is a public forum, we do not have access to your account and cannot assist with shipping status or with any account information. Give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.