‎Keybad 1st gen: usb connector came off

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AndreyS

Keybad 1st gen: usb connector came off

alarm

cs-support

keypad

I bought a Ring set with a subscription a long time ago. And my keypad (1st gen) is wall-mounted, and powered via USB. Recently, I replaced the outlet with USB port so no need for a plug. And I decided to replace the original USB cable with a shorter cable. I unplugged the old one and plugged a new one. I didn't realize anything wrong. Later I realized that the keypad was not charging. I checked the wall outlet and there is power. I decided to check the cable, so I unplugged the new, shorter cable and plugged the original one. And at that moment I found that something was wrong and USB connector was not fully inserted. So, I decided to open keypad and check and I found that USB port inside the keypad came off along with the "tracks" on the board!!!! So poor quality!!! USB was inserted into keypad just 3 or 4 times! How it is possible that there is no any QA for that!

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07-09-2023 02:41:40

Responses (2)

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Caitlyn_Ring
Hi @AndreyS. I'm sorry to hear you experienced some physical damage with your Ring Alarm Keypad. I'd suggest getting in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can review the damage and your device's [warranty](https://ring.com/warranty) to determine the best resolution.
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08-09-2023 10:03:18
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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08-10-2023 10:03:35
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