Key Pad won't update

if i go on my key pad device setting i can see i have a update available …but wen i go on my base station setting its telling me everything is updated ?

Hi there, @Ricko! It could be that the Keypad is indeed updated, or may have been in the process of an update. Some best practices when updating your Keypad:

  • Please ensure the Keypad is charged up and plugged into power.
  • Please ensure the Keypad is nearby the Base Station for best signal.
  • Unplugging the Keypad power chord and plugging it back in can help to initiate an update.

If this concern persists despite trying the above, and your Ring app still shows an update is needed, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.