Key Pad is not connecting - 1st Generation

I had to reset my base station as my internet service changed. Since then I have not been able to connect the key pad. I did everything including resetting of the device. No connecting. Appreciate your help

Thank you

Hey @Seena. If you’ve still be unable to connect your device, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.