‎Just updated my doorbell to video plus and the WiFi is crap!

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R

RNRPN01

Just updated my doorbell to video plus and the WiFi is crap!

troubleshooting

cs-support

hardwired-battery-video-doorbell

Loved my old ring doorbell bill issues with internet always connected great WiFi connection. This new one is hit and miss, I work nights so I don’t have time to fiddle around with it. Bought an extender and it says has good internet but no longer can I get live view or as many alerts or see if there is someone at front door. Only upgraded as my old doorbell although plugged in wasn’t charging. Not happy with new doorbell so disappointed with it!

115 •

0 •

20-10-2023 06:22:59

Responses (2)

J

Justin_Ring

Hi @RNRPN01. I would recommend the following steps for your concerns: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and powering it back on. If you have tried these steps and are still having the same concerns, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call to further investigate this with you.

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23-10-2023 04:55:01

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

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22-11-2023 04:55:23

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