Just received an email saying Ring have prorated myAccount even though I’ve cancelled my subscription

I cancelled my subscription last month I don’t notice the benefits of it so don’t see the point in having it, I’ve just received an email saying they have prorated my account charged me £27 even though I’ve changed my subscription to keep me on a billing cycle.?? I cancelled my subscription surely they can’t charge me

It sounds like you’ve taken the right steps to manage your Protect Plan subscription and cancel it. If you have multiple Ring devices, it is a great step to ensure each are not subscribed. Please also consider if you have multiple Ring accounts or locations.

If the above does not apply, and your plan did not cancel as you intended it to, our support team will be happy to assist further with this. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.