I am unable to join Ring network Followed the whole procedure but it’s not comnnecting
Hi @GITAring001. If you’re using a iPhone for setup, be sure that Wifi-Assist is turned off. Access this in your phone settings under Cellular, all the way down at the bottom of all the options you will see a toggle switch for Wifi-Assist.
For Android, be sure that Smart Network Switch is off. This is in your phone settings under Wifi, then Advanced. Also, make sure that Location Services is turned on.
Additionally, make sure that bluetooth is turned off (iPhone and Android) and any wireless printers in the area are unplugged when trying to connect to the RIng AP Network. They sometimes can disrupt the signal, causing it to not join. Last thing is to make sure your Doorbell is in Setup Mode. This is displayed by a white circling light on the front of the Doorbell. If you’re still unable to connect to the Ring AP Network, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.