Can the alarm panel join an existing ZWave network?
According to the support Docs:
I should be able tp join a Ring Alarm to an existing ZWave network.
Ring Base station – Learn Mode
Adding Base station to a Z-Wave Network
Ring Base station can be added via classic inclusion mode –
I took a new base station out of the box, powered it up, added it to the Ring App, and the option to go to learn mode is not there. I never joined any of the devices that came with the 5 piece kit to the Alarm hub.
Hi @RobNJane. The Ring Alarm Base Station has it’s own Z-Wave network and cannot be added to another Z-Wave network. If you would like to add additional Z-Wave devices to the Ring Alarm system, look at this Works With Ring information here. I hope this helps.
@Tom_Ring according to the manual that isn’t true.
It literally says, join an existing Z-wave network.
What is this feature for if not to join to an existing network?
Hi neighbors! Happy to chime in here as I’ve checked with my team for some clarification on this matter. The Ring Alarm Base Station comes in a pack with kitted devices, and those kitted devices much be removed so that only the Base Station appears in the list of “Alarm Devices”. You can find a list of all the devices here, and if you click on the one you’re trying to remove, it will provide you with the removal instructions. Once this is done, then the steps in the manual should work. However, it’s important to note that this will make it so that the hub is no longer a Ring Alarm, but now will be a secondary controller to the other network.
Should you have any issues again during this process, please give our support team a call at one of the numbers available here so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.