Join the Ring Alarm to an existing ZWave network

Can the alarm panel join an existing ZWave network?

According to the support Docs:

I should be able tp join a Ring Alarm to an existing ZWave network.

Ring Base station – Learn Mode
Adding Base station to a Z-Wave Network
Ring Base station can be added via classic inclusion mode –

I took a new base station out of the box, powered it up, added it to the Ring App, and the option to go to learn mode is not there. I never joined any of the devices that came with the 5 piece kit to the Alarm hub.

Any ideas?

Hi @RobNJane. The Ring Alarm Base Station has it’s own Z-Wave network and cannot be added to another Z-Wave network. If you would like to add additional Z-Wave devices to the Ring Alarm system, look at this Works With Ring information here. I hope this helps.

@Tom_Ring according to the manual that isn’t true.

It literally says, join an existing Z-wave network.

(See screenshot)

What is this feature for if not to join to an existing network?

Hi neighbors! Happy to chime in here as I’ve checked with my team for some clarification on this matter. The Ring Alarm Base Station comes in a pack with kitted devices, and those kitted devices much be removed so that only the Base Station appears in the list of “Alarm Devices”. You can find a list of all the devices here, and if you click on the one you’re trying to remove, it will provide you with the removal instructions. Once this is done, then the steps in the manual should work. However, it’s important to note that this will make it so that the hub is no longer a Ring Alarm, but now will be a secondary controller to the other network.

Should you have any issues again during this process, please give our support team a call at one of the numbers available here so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

Hey @Caitlyn_Ring,

I’m not sure I understand.

Is there someone that can give us a technical deep dive on this?

Here’s what SHOULD happen…

If I add my Ring Hub to my existing network, all the devices (if the device class is supported) should show up in Ring. And my ring alarm devices, should show up in my other hub as well.

Logitech’s Harmony Home Extender does this…

I can use it as a stand-alone z-wave hub and add devices directly to it, or I can join it to an existing network and the devices on the existing network show up there.

Here’s a great example of WHY.

I have 52 other Z-wave devices that are supported by Ring.

If I add them to ring, then they don’t work with my home automation

If I add them to home automation, they don’t work with Ring.

The whole point of z-wave is that it’s a standard and this doesn’t have to happen like this.

As a matter of fact, if Ring’s hub can’t do this, isn’t it in violation of z-wave compliance?

@chansearrington My team clarified with me that adding the Ring Alarm Base Station to your other z-wave hub will have it function as a secondary controller on that network. The components of the Ring Alarm system, such as the Contact Sensors and Motion Sensors are not going to then be compatible with this other z-wave system. The Ring Alarm components are only compatible with the Ring Alarm Base Station as part of the system. The Base Station is able to be added to a different z-wave hub as part of z-wave compliance, but this doesn’t mean all Ring Alarm devices are going to be compatible with any z-wave hub or network. I hope this helps answer your questions and clears things up a bit more.