It seems like Ring RetroFit blew out 2 wired zones

Only had it for a month. Blew out one wired zone the first day. Thought it was a coincidence. Sent that reteofit back and ordered a new one. Installed the new one with no other issue. Fast forward to today- Opened a window in my living room for a second. Closed the window but the app still showed it was open. Did a reset. Nothing. I tested the line and there’s no cnnection(open).

Hi @95910b8cb030b128f0fbf353fd15cc. I suggest reaching out to our Ring Alarm Support Team. They’ll be able to look at your device information and be better able to help diagnose what is happening with your Retrofit Kit. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

1 Like

Wired contacts are pretty much mechanical things. They have a magnet which when it gets close to the sensor, it closes the circuit.

Have you checked the resistance levels as per the instructions?