Issues with Base Station in App?

I recently installed a Ring Alarm a few days ago and it’s been working fine. Today I went to adjust some settings and found that when I click on Base Station in the App, all I get is a photo of the base station, the battery level, and the cellular signal. None of the icons/options are displayed below and no gear icon in the upper corner.

I’ve tried:

Pushing reset on the base station
Unplugging and replugging the base station
Uninstalling and reinstalling the Ring App
Using the Ring App on my Fire Tablet instead

All result in the same issue.

Anyone else have this problem or have any suggestions? Not starting off on the best foot unfortunately.

Hi @Padawan. What version of the Ring app and what version of your phone’s OS are you currently on? If you have any VPNs enabled on your phone, make sure to disable these as the Ring app isn’t compatible with VPNs and they can impact the performance of the app.