Issues No live stream & goes off line constantly

Unable to get a live stream from my IPAD on ring doorbell pro plus it constantly goes offline without notice…
I have had no issues with WiFi network .
Have called ring 3X several hours later & No help… Looking for ideas & suggestions to help resolve the issue ? Or will return doorbell.
Please help…

Hi @mm. Checking the RSSI on your Doorbell is a good way to see if it’s receiving a strong wifi signal or not. If the Doorbell is disconnecting or dropping offline a lot, it may be a bit too far from the router or your internet speeds may not be sufficient. You can also find more troubleshooting steps and possible solutions in our Community Post regarding Live View concerns here. I hope this information helps! :slight_smile: