Responses (11)

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  caolfin

  Folks 26/08 Any chance of someone fixing this ? Anytime soon ? I've tried all else so it definitely needs to get fixed soon Please let me know

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  26-08-2020 07:48:33

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  Marley_Ring

  Hi @caolfin! Do you receive an error message of any sort when attempting to log in? As you are using android, please ensure there are no [apps installed that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). If you have not already, removing and reinstalling the Ring app is a great way to ensure it is up to date and optimally integrated with your mobile device. I hope this helps! :)

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  26-08-2020 10:41:55

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  MOSYED

  And... if it still doesn't work, then what? I am also unable to login from a PC on the Ring Website. The website says wrong password, the Android App says an error occurred trying to perform operation (after updating, clearing cache and data, uninstalling and reinstailling) and I've already reset the password twice JUST TO MAKE SURE. I even just used my newest password (not working on app or website) to login and setup a user name for this forum!!!! What is Ring's PROBLEM!? I had no issues an hour ago on my phone. I tried on the website, and the "wrong password" message popped up. I went into the app to confirm. Couldn't see the freaking password for itself, just the reset option. So then i reset it. It then logged me out of the app as well. Tried to re-login with the new password(s) and now I'm stuck out of the Android App and the website. I have an active Ring Doorbell Camera, that is no longer accessible to me!!! This seems like a royal waste of money!

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  11-10-2020 08:41:36

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  Tom_Ring

  Hi @MOSYED. For this situation, it may be best to contact our support team. Once you've made contact, they'll be able to work with our access team to see why you're unable to login and get this resolved for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  12-10-2020 06:30:43

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  LarryB3

  All of a sudden my app is not logging in and got a message, something about my password was compromised within the internet and asked me to change. Changed, and still cannot log back in. Called CS and after over an hour waiting on a call the call is dropped and no call back. I called again and after over another hour got a call back from the same person who knew nothing the first time and dropped my call. Second call was a total waste of about 40 minutes for her to tell me I needed to try again tomorrow because maybe I was locked out. "Maybe?" I decided to set up another account with my google email address and when I scan the ring, it says I'm not the owner. Totally not happy with CS or my ring and just want someone to help. Frustrated with foreign CS and after a total of three hours still not having my ring working.

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  12-12-2020 04:24:05

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  Tom_Ring

  Hi @LarryB3. I would try to login across different platforms (tablet, phone, laptop) to see if this produces the same results. I would also try this on and off wifi. If you get the same results, try changing your password and attempting this again. Lastly, if you are unable to login, you can contact our support team to change the email address to a different email account. If you call into our support team and the representative you speak with is not offering productive troubleshooting and/or feel you would be assisted better with someone else, feel free to ask for a transfer to a supervisor that you can communicate with to reach a speedy resolution, or another representative-if available. :smiley:

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  14-12-2020 05:36:58

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  TALoeb

  My app quit working suddenly. Android (Samsung S10). I can login on computer, but not app. Anyone else?

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  28-12-2020 10:30:42

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  KevinRemde

  Yes, last evening and again today I'm getting the message "An error occurred trying to perform the operation. Try again later." on my Samsung S21 Ultra. My wife's phone works, and both my iPad and PC logins are working. Just not my phone. I checked for updates, and also uninstalled/reinstalled the app. Still no luck. Any ideas? Thanks, Kevin

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  23-12-2021 03:24:53

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  Tom_Ring

  Here are a few things you can try to fix this concern of logging into the Ring app on Android. First, ensure that your Ring App is [up to date](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App) as well as your Android OS. Next, you'll want to check this list [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) to see if you have any other apps that are conflicting with the Ring App. Also, be sure to try this- on WiFi only, Cellular Data only and with your [VPN](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-) off. Lastly, see if you can log in on a tablet or Ring.com. If you are still having issues with login, you can reach out to our support team to look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).

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  28-12-2021 04:13:51

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  Boiler1Maker

  AHA! Reading for the last 45 minutes, found the answer in 3 LETTERS! **VPN**! I allowed RING to bypass the VPN requirement, and VOILA! Works like it did before!

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  12-03-2022 01:32:07