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Issue with Ring app on my iPhone 11 Pro Max
Is anyone having trouble with the Ring app dying before 1 minute of activation of Live view?In fact, it is happening almost all of the time. I start the app up to review the activity and then the app closes after a few seconds. I can still still do everything but I have to restart it several times just to review 5 recordings.I have given up on the Live view and speaking to someone at the door. It just dies.ThanksBuddy
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13-01-2020 20:03:16
Responses (2)
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This has happened to me daily since I got the iPhone 11 Pro Max, regardless of whether or not I'm connected to WiFi. Scrolling through the "Nearby Incidents" tab seems to crash the app within 30 seconds. The kicker is that this doesn't happen on my husband's iPhone 11 Pro (non-Max).
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18-03-2020 07:31:47
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DHi,I've also been running into an issue with the IPhone 11 Pro Max. The Desktop is fine and I have updating thumbnails of three cameras. As soon as I click on LiveView, I get the "We're having trouble connecting to your Ring Doorbell Pro - More Info/OK" . The same results with all 3 cameras. A coworker has an IPhone 11 Pro (not Max) and it works fine. My phone works fine if I do not use the app but use Firefox to access ring.com. I shared this with Ring phone support and the 1st Level tech escalated to 2nd Level who recommended I upgrade to Apple IOS 14. I did this, removed the Ring app, power my phone off and then on again and re-installed the Ring app. And I have the same results. Ring 2nd Tier washed their hands of it and recommended I take it to Apple. So now I have to figure out that.
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22-09-2020 16:25:41
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devilhead514
Using Iphone 10: The live view works with my home internet but when I am at school (high school's wifi), the "Live" view or the notifications don't work rendering the Pro useless. Do you know if this a wifi issue or an app issue?
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19-01-2020 13:05:50
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