Issue with Other Lights on Same Circuit After Installing Ring Floodlight Camera

Hello Ring Community,

I’m reaching out for some insights or advice regarding an issue I’ve encountered after installing a Ring Floodlight Camera. My situation is as follows:

I recently installed a Ring Floodlight Camera outside my house. It’s connected to a circuit breaker along with two other lights. After the installation and turning on the switch for the floodlight camera, I’ve noticed that the other two lights on the same circuit no longer turn on. Interestingly, the circuit breaker does not trip; it’s just that these lights refuse to operate.

Here are the specifics:

  • The Ring Floodlight Camera and the two other lights are the only devices connected to this circuit.
  • The other lights were functioning normally before the installation of the floodlight camera.
  • The floodlight camera itself seems to be working fine.
  • The breaker isn’t tripping, and there’s no apparent overload, as the total load seems quite low for a typical residential circuit.

I’m puzzled as to why the other lights are not working while the floodlight camera does. Could this be an issue with how the devices are wired together? Or is there something specific about the Ring Floodlight Camera that could be influencing the circuit behavior?

Has anyone here experienced something similar or might have some insights into what could be causing this? Any suggestions on how to troubleshoot or resolve this issue would be greatly appreciated.

Thank you in advance for your help!