Issue with delay in recording - only get recordings of people walking away

Hi neighbors. Various factors can affect the motion detection and recording on your Video Doorbell, including distance, the height your Doorbell is mounted at, the strength of the wifi connection, and your motion settings. A good place to start with troubleshooting is our Motion Detection Optimization Guide for Video Doorbells, which you can find here. That guide will cover some of the motion settings available as well as how the placement and angle of your Doorbell can impact the motion detection. There will also be variables you can’t account for, such as the path a visitor may take to your door and how quickly they walk there.

Another factor to consider is the strength of the wifi connection that your Doorbell is receiving. A weaker or less stable wifi connection means your Doorbell can’t communicate with the Ring app as effectively, and you may experience delays in performance. You can see this by looking at what the RSSI is on the Device Health screen. Check out this Community post for additional information on RSSI and what the number means.

Ultimately, it will require some trial and error to find a combination of settings that works best for your home, as everyone’s home environment and circumstances will differ. Improving the wifi connection for one neighbor may work, while using a Wedge or Corner Kit for another neighbor will be the solution for another. If these suggestions don’t help or you’re still experiencing concerns with the motion detection, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.