Is this ring doorbell defective?

I bought a used ring doorbell from amazon warehouse. Is this band in darker area normal?

Hi @user67544. That does not look normal. I recommend rebooting your Doorbell using the Ring app to see if it helps. You can also factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds and then reconnecting it to your wifi. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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