Is this a bug need help with setup

So I recently bought a new ring device and began to set it up but once i did it said it was alrwady registered to someone and no has ever used it its brand new can i please have some help

Hi @Paolus. You can find more information on device ownership and what to do in our Community Post here. As @SolarEclipse mentioned, you may need to contact our support team for further assistance if you aren’t able to get your Ring Doorbell setup.