Is this a bug need help with setup

So I recently bought a new ring device and began to set it up but once i did it said it was alrwady registered to someone and no has ever used it its brand new can i please have some help

Likely the doorbell was stolen or a return item. None of us in these forums have access to account information so you’ll have to contact Support (https://support.ring.com/hc/en-us/articles/213608406-Contact-Us). Be aware, wait times are long.

Hi @Paolus. You can find more information on device ownership and what to do in our Community Post here. As @SolarEclipse mentioned, you may need to contact our support team for further assistance if you aren’t able to get your Ring Doorbell setup.