Ring Video Doorbell
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Is there such a thing as too much security. In my case, the answer is Yes!
I purchased a Pro 1 doorbell for my wife. She configured the APP and I did the physical installation. We are getting videos that are mostly freeze frames and other videos with no audio so I called support for some help. Live video is OK. My wife gave me the rather obfuscated password and ring sent an authorization code to my Wife's phone. She was working but took the time to text it back to my phone. So, then I made my call and a recording asked me to go to the ring.com website and request another authorization code, which I did. After 20 minutes I was talking to tech support. I identified myself as Peggy's husband which despite a total of 3 factor authorization, they were unwilling to talk to me about my video problems. They gave me a link to Amazon (who I purchased this thing from) and after clicking on the link and logging into Amazon, they were finally willing to talk to me. I asked them to check 2 videos and gave them the date and time. Unfortunately, they are not authorized to view videos so I am getting nowhere. This is about as frustrating as it gets!
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23-08-2022 00:50:16
Responses (2)
- U
Too be up front as a prior LEO, ring isn't to too bad, but here's the truth what hurts every citizen / community is that these cameras do not pick up license plates clearly. If you can see a license plate clearly and give it to the local authorities, they can nail the suspects directly to their home versus having a description of a suspect or the vehicle... I am investing in cameras right now through a local business that use casino type LPR's License Plate Readers and video systems that will nail a person to the T.
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27-08-2022 13:34:02
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Caitlyn_Ring
Hey neighbors. In an effort to clear up any miscommunication or misinformation, you can always review our privacy information on our website at https://ring.com/privacy. From our Privacy page, the following is stated:**Question**: If I request Ring’s assistance with troubleshooting my device or video recordings, will Ring view my video recordings?**Answer**: If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. **You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues.** These video recordings are not viewed, shared, or used by Ring for any other purpose."Your privacy and security are a top priority to us, so you have control over who can see the videos from your Ring device. Our support team will only request access to view a video from you for troubleshooting purposes, and you can choose whether or not to allow them to do so. @user21696 I'd be happy to take a look at an example of what you're seeing in your recordings. When attaching this video, you will need to gather the share link of the video. You can do this by going into the Event History in your Ring app and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. Alternatively, we have some video quality troubleshooting tips in our Help Center article [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) which may be helpful. :)
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25-08-2022 17:24:10
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