Ring Video Doorbell

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Z
Is there a short in my ring video 2nd gen video doorbell
chime

As you know, a pushbutton is used to complete a momentary circuit that would energize your chime solenoid to activate a little hammer like plunger that would hit you chime creating the chime noise. So, if you took a ring doorbell camera 2nd gen that has two connections on the back that you would connect the bell/transformer wires to and press the button on the camera, you would get the same result. Well, it doesn't happen. So, I proceeded to attach my ohmmeter leads to the two connections in the back of the camera thinking that when I pressed the button on the camera, I would see a reading on the ohmmeter. I didn't. Instead, as soon as I connected the two leads from the ohmmeter to the connections on the back of the camera, i got a reading on the ohmmeter without pressing the button which on other devices might indicate a "short" or an "open" I continued and pressed the button on the camera and it had no effect one way or another on the reading that was on the ohmmeter. My camera works and I can access it with both my tablet & Alexa Echo 5, SO WHY CAN'T I ACTIVATE OUR CHIMES BY PUSHING THE BUTTON?

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15-01-2021 12:50:48

Responses (1)

  • T

    Hi @Zuko. It sounds like you may need to make some changes in your Ring app. For you in home chime to function properly, you'll need to have the in-home chime settings properly reflected in the ring app. This Help Center article [here](https://support.ring.com/hc/en-us/articles/212207763-Disabling-Your-In-Home-Doorbell-Chime-on-a-Ring-Pro) has information on how to navigate to that menu. Also, be sure to check our [list of compatible chime kits](https://support.ring.com/hc/en-us/articles/360053138112-Ring-Video-Doorbell-2nd-generation-Chime-Kit-Compatibility-List) to ensure compatibility. I hope this information helps!

    0

    19-01-2021 10:11:31

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