Hi, I have almost daily drops from the house WiFi when the Ring base unit goes to mobile backup. Is there a history log for this so I can show Virgin Media that there’s an issue with their router (as i presume there is) ?
Otherwise I get fobbed off with bots on their chat site assuming there’s no issue.
Thanks !
No logs are kept for customers.
ok thanks, that’s annoying.
There is an Alarm History in your Ring app. By visiting the Menu > History, and tapping the Alarm tab, you can view all of your Alarm history.
If you visit the Ring app > Menu > Devices > Alarm Base Station, you can view a History tile specific to the Base Station. This history should show events such as cellular backup, batter backup, and connection restored. 
Hi and thanks for the reply.
Unfortunately that only logs the alarm being armed and disarmed through the mode schedules - there is nothing there for the cellular backup, etc…
I guess i shall have to screenshot every time i get notified.