Is the email address monitored by a live person?


We had two false alarms a few weeks ago. After the second one, we received an email from Near the end of the email, it stated:

If you have any questions or concerns please contact us at

We emailed that address with questions and some feedback, and we received a copy of the first email. However, we have not received any responses to the questions and feedback.

Is that email address active for correspondence with questions? Or is there another way I should try to discuss this with someone? …thanks!

Hi @MikeyInSoCal. This email is valid and is monitored by a team member trained to handle this specific concern. It may take some time to get a response. You can also reach out to our support team if you’d like. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.