I have ditched old cellular system since my rates kept rising and for a few other reasons. Originally I was with Livewatch but Brinks purchased them and decided to go with Ring.
My ring alarm pro package recently arrived, I installed everything and my total devices are:
x1 Ring Alarm Pro EERO Base
x8 Door Windows Contacts
x2 Water Freeze Sensors
x2 Fire Listeners
x4 First Alert Carbon/Smoke Detectors
x1 Z-Wave Extender
x1 Ring Doorbell
x3 Ring wired outdoor cams
I also have the ring pro monitoring.
Here is the list of my issues, I am too new to the system to know what actually is working and what isn’t as well as if there are any bugs with some of these features not working or is it possible my base station is defective. I have talked to Ring support several times and even EERO support. The seem to just read scripts off their screens and I get no where. I am very frustrated.
Issue 1: After everything was set up and tested I decided to simulate an internet outage after all this is why I paid more for the Pro, to have cellular backup. The ring portion does work but only the ring, nothing else can use the cellular data as promised such as doorbell working on cellular backup or any other devices. In the ring app it says “Running on cellular backup with limited functionality” It also states I must agree to opted in for additional data charges if I want other devices other than ring to use cellular data which I have done. Now here is the buggy part, in the ring app it insinuates that I need to go to the EERO app to choose which devices can use backup cellular internet when my broadband is out. I click the button to go to the eero app and it says Cellular Ready but I have no data or data plan even with a red exclamation point. When I press that option it then says “You don’t have any available data for your cellular internet service.” But I do because it shows I do in the ring app and I have already used some of my cellular data in testing. I also forgot to mention I have the check mark in the ring app turned on for doorbell devices to work when on cellular. I have tested and the doorbell has no connection when my broadband is unplugged nor can I access it from the ring app, but can control the ring alarm system through the app. I will attach screen shots if it allows me.
Issue 2: my LED light not the ring light but the little led on the pro base station just flashes continuously. In the manual it says this means the base station is updating but it has done this since first plugging the unit in fresh out of the box.
Issue 3: I wanted just to check out the Secure Plus features of the eero, I cannot sign up from within the app or on the website of eero. It just flashes and goes back to my account screen when I click “Upgrade to Secure +”
Issue 4: I have toggled to turn off the LED on the base station as well as the volume to silent. The LEDs stay on bright, and the sounds are full blast no matter what I change.
I know this is a long post but I felt it important to include every detail. Anyone else test these features and do they work?
Where do I go from here? Is my base defective, do I demand a replacement unit?
I am still within my 30-day return period and ready to send it back for something like simplysafe.
Please let me know your experience so I can compare with my system and issues.