I’ve been using Ring Alarm since 2019. Recently seeing the notification that i’ll need Protect Plan subscription to arm/disarm from Ring App.
However, Ring article clearly says that the feature will continue to work for any customer who bought before March-29.
What exactly is the problem? Does anyone see the same problem?
I called Ring customer service, i got the same suggestion to get Protect Plan.
Frequently Asked Questions
I bought a Ring Alarm before March 29, 2023. Do I lose access to in-app features if I activate it after March 29, 2023?
If you owned a Ring Alarm before March 29, 2023 but don’t activate it until after that date, you will still have access to in-app features (with or without a subscription) for the expected life of the device.
What if I buy an Alarm after March 29, 2023?
You will need to subscribe to Ring Protect to get access to Ring Alarm in-app features, but you may also Arm and Disarm your Alarm directly from the Ring Keypad without a subscription. Alarm alerts will sound locally from the physical Ring Alarm Base Station. Currently, any Ring Protect plan will activate in-app features for your Alarm.
What if I’m on a Ring Protect trial on March 29, 2023?
You’ll have the opportunity to test out Ring Protect features for the full duration of your trial. If you owned a Ring Alarm before March 29, 2023, you will continue to have the same in-app features (with or without a subscription) for the expected life of the device.