Iphone Ring App not making a sound when motion is detected but does a visual notification

When there is motion at the front door or the doorbell goes I get a pop up notification on my iphone but the phone does not make any sound so if I am not looking at my phone at the time I don’t know someone is there. I have checked everything I can think of. Any ideas?

Hi @Loobylou72. Check out this Help Center article here for troubleshooting notifications on your iPhone.

Thanks for replying. I have tried everything off there and still not sorted. If anyone can help me I would be so grateful

Hi @Loobylou72. If you have Do Not Disturb or Silent Mode toggled on, notifications will not play an audible alert. Make sure these modes are not on. I would also recommend navigating to your phone’s settings app > Notifications > scroll down to the Ring app and ensure that Sounds are toggled on.

If the suggestions in the above article don’t help, you can give our support team a call at one of the numbers available here for more in-depth assistance. If you are outside of the US, please visit here to see how to contact support.

I have exactly the same problem on my iPhone and iPad and tried all the fixes but nothing has changed. Would it be anything to do with app. notifications.

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