Responses (15)

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chrishudson1977

Same exact issue here. Have turned it back on, works for a couple of hours. Go back in and randomly turns itself off

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24-12-2019 04:05:23

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chrishudson1977

As advised, removed the app and downloaded again. I tried uploading a screen recording (mp4 - iOS), says invalid type (extension). Anywhere else I could send this?

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24-12-2019 17:11:41

C

chrishudson1977

Try 3

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24-12-2019 17:12:51

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sfchky03

I have redownloaded the ios app. And still the same issue. However, just to note, i am still getting motion alerts even if this bug is present. So i think this is more of a UI issue. I have attached the video to my google drive since there is a 10MB limit for zip files. Feel free to access the file. [https://drive.google.com/file/d/1QlKFAhhro5FkMHaZ2dHKek8rFNcSuL-H/view?usp=drivesdk](https://drive.google.com/file/d/1QlKFAhhro5FkMHaZ2dHKek8rFNcSuL-H/view?usp=drivesdk)

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24-12-2019 17:21:08

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chrishudson1977

Unfortunately unlike the other user, I am not getting alerts after random times. Sometimes works for a few hours with no issue. Sometimes as short as 30 min and no more alerts (even when I open the door and walk out)

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24-12-2019 17:29:23

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Thatoneguy

I am also getting the same issue with my iphone 6 plus? The motion alert keeps turning off after closing the app. And yes I did the troubleshooting and everything, turned it off logged off the whole nine, made sure do not disturb was off & everything. Any word on the community manager? It would be nice if he lets everyone here know how to fix it

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28-12-2019 03:07:17

B
BenHawy
I did the same thing and have the same issue, I think it’s a defect and should be recalled
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28-12-2019 18:32:41
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M
MrStang
I have the exact same problem. I don’t get my notifications, then I open my dashboard and notice my motion alerts have switched off. Frustrating!
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01-01-2020 17:23:27
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A

Alex69

here too

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02-01-2020 17:39:36

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Clfnole123

Same here just got and set it up yesterday and the Motion Alert setting continually shuts off. Not sure if the Rapid Ring App will still detect motion or not when the main Ring App disables.

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03-01-2020 04:22:18

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MrStang

So frustrating. We pay good money for these devices and they don’t work properly. If I don’t get a notification this device becomes useless. Does ring read these messages? Or do we have to contact them a different way?

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03-01-2020 04:29:31

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Rcopter
Yeah I’m having the same exact issue. It’s driving me crazy. Even if I don’t force close the app it still happens. Happens on both my iPad and iPhone. It sucks as the camera has helped me but it will not help me without the proper notifications. I will return all my ring stuff if they can’t get this basic feature right. I feel like it’s happening even more now that I’ve integrated a secondary ring alarm at my business. I turned off motivations on those wired cameras which don’t seem to have the same issue though.
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03-01-2020 09:09:40
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