I have a video doorbell and video security camera at my California home and a video doorbell at my Alabama home.
When I access Ring on my computer I can see the live view and also history videos for all devices. However when I use the Ring app on my iphone and iPad, Ring gets stuck “processing” and I don’t have most of the history videos. It looks like the app is poorly designed. When I first got Ring, it worked fine but after a recent update to the app it is basically worthless. I have missed people at the door because it alerts me on my mobile devices but doesn’t show me what is happening. I don’t know if it is a person at the door or a bug walking across the camera.
What can I do to fix this?