Internet connection issues

Hello my doorbell has disconnected from my WiFi and I have followed the instructions to reconnect it multiple times but it won’t work. I’ve tried resetting the modem and the doorbell is quite close to the modem. I have had this problem intermittently since I bought the doorbell around 2 years ago and am about to throw it out and buy a different brand. Please help!

1 Like

Hi @Leopardlady. Since you have preformed resets with your troubleshooting and it was to no avail, it would be best to follow up with our support team directly on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.