Hi,
I’ve just set up my Ring video doorbell pro and have hit an odd snag.
I can see the camera from my phone, a number of my Alexa devices and my FireTV. The light on the device is solid blue.
At this point, the door bell will not function.
If I press the button once, the light goes almost grey, I can press the button and the chimes work.
Any idea what I’ve set up wrong?
Hey @BeeMan. I’m not too sure what could be going on with your Doorbell in this case. Were you able to reach out to our support team via phone to see what may be causing this? If you have not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Let us know what the solution is to this concern, as your answer may help another neighbor that may run into this. 