R
Intermittant motion video recording on only one of three cameras
troubleshooting
wireless-security-cameras
We are getting intermittent Motion Recordings on one of our three security cameras. Some of the Motion triggered videos are OK while some show up as "inaccessible" on my phone. When I look at these videos while logged in to the web account, they just look black. Person videos are all OK. I don't see this at all on my other two cameras or the doorbell cam. What could cause this? How can I fix it?
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04-05-2023 01:43:35
Responses (1)
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Tom_Ring
Hi @rhodesengr. I have a few questions to help me suggest some troubleshooting steps. What type of cam is this? What is the RSSI? Is it connected to a 2.5GHz or 5GHz wifi network? In the meantime, you can try [adjusting your WiFi channels](https://support.ring.com/hc/en-us/articles/4407014643732-How-to-Change-Router-Channels-) to see if this improves your video quality.
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05-05-2023 03:15:09
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