my doorbell cam intercom is not working. I can hear the people at the doorbell, but they can’t hear me.
checked and my microphone is enabled on my cell
Hi @mikehall0476. In addition to ensuring that you tap the green phone icon on the Live View to enable the two-way audio, I would also recommend double-checking that the Ring App has permissions enabled in your phone’s settings. If the two-way audio still isn’t working properly after checking all of this, please give our support team a call at one of the numbers available here so they can take a deeper look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 