Hi @user58687. I recommend checking our Chime Compatibility List on this Help Center [page](https://support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List) to make sure your chime is compatible. If it is not compatible, you will not be able to use your chime with your Doorbell. If it is, try giving your Doorbell a [reboot using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) to see if it helps. If rebooting your Doorbell does not help, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

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