Hey guys, so I can’t figure this one out for the life of me. Installed a Ring Doorbell Pro 2 on the house, had power output level 1, and my transformer voltage is “good” and when I click it, shows 15v. The multimeter reads it’s outputting at around 16.8 in the basement on the terminals, and at the ring itself, it’s around 15.8 (i guess the ring draws power from it, as the wires themselves not hooked to a ring are the same 16+v as the transformer).
So I needed the angled wedge to face down, so I ordered on Amazon, got it yesterday, and installed. Picture is better now. However I get the lightning bolt icon, I click it, and now i’m level 2! I’m still showing 15v for power in the app like always, and it says good, but now I’m level 2 and the package detection won’t work! I didn’t touch the transformer and it’s only about 1 year old:
I have two of these, one is powering an old Ring Doorbell 2, and one is powering my Pro 2. This transformer worked fine with the Pro 2 in my old house and it worked in this house until this wedge. The wires are all connected fine, everything is fine connected inside, but for some reason I just cannot get Level 1 back!
Spent the $20 on this stupid wedge to specifically pick up packages on the porch and now the package detection won’t work!
PLEASE someone help.