Ring Video Doorbell
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4
Install problem - doesn't show existing location when trying to add 2nd Gen Doorbell
installation
troubleshooting
cs-support
Existing Ring install. Trying to add new 2nd Gen Doorbell.Add device in app - scan QR code on device - existing location isn't shown in app, only the option to add a new locationWhat is the problem here?
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14-11-2023 14:45:28
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Justin_Ring
Hi @4rtHouse. For your concern, try the following steps:- Verify your Ring app is up-to-date with the latest update available.- Disable any active VPNs on your phone.- Uninstall and reinstall the Ring app on your phone. Before removing it, make sure your [phone is able to download the latest version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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15-11-2023 18:23:16
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