Hi @4rtHouse. For your concern, try the following steps: - Verify your Ring app is up-to-date with the latest update available. - Disable any active VPNs on your phone. - Uninstall and reinstall the Ring app on your phone. Before removing it, make sure your [phone is able to download the latest version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)