Install issues with Ring Pro2 (wired)

[user55034]

Hi all,

I’m installing a Ring Pro2 video doorbell. I’m using the wire extenders because the wiring is a little too short where the doorbell is installed.

I’m running into two issues:

1. I see a low voltage warning when I check the health of the doorbell from the app
2. The doorbell keeps ringing periodically and won’t stop

Anyone else encounter these issues before and have a workaround?

Thank you in advance!

[Justin_Ring]

Hi @user55034. You want to make sure your chime is compatible with the Pro 2. If it is compatible, verify that you have installed your Pro 2 correctly using this Help Center page. You also want to make sure your transformer meets the requirements of 16–24 VAC, 30–40 VA max, and 50/60 Hz. If you have done these steps and are still having the same concern, give our support team a call for further assistance.

[user55034]

Thank you! I got the install sorted. I think I was installing the pro power kit onto the step down transformer in the garage. Instead, I installed directly on the doorbell chime inside the house as I was able to see the front and trans terminal screws.

Doorbell is installed and properly powered now.

Thanks!