Hi @streetwolf ,
When you covered the doorbell to block any outside light, your Doorbell automatically decided, as it should, to switch to the Night Mode. When it switches to the Night Mode, the 2 red LEDs should and did come on.
When the camera switches to night IR mode, the audible click you hear is normal. The click is produced by a mechanical IR filter, physically and rapidly moving (snapping) behind the lens to improve the IR video quality. On rare occasions if this mechanical filter gets jammed or stuck and can not retract, it will produce a pink/purple color hue on the Day Mode video.
When you removed the covering and red lights went out, that is because your camera detected light and decided that it was sufficient enough light to switch back to Day mode. The glowing red IR LEDS can only turn on in the Night Mode.
The doorbell’s electronic circuits use a ‘delay’ to make sure it really is night. This delay prevents brief dark shadows from being mistaken as real nighttime that just happen to cause enough darkness to trip the set threshold cross-over point. This delay also aids during the transition period from early evening to sunset, to prevent the camera from rapidly switching back and forth between day and night modes as the sun sets, resulting with the IR filter ‘shuttering’ frequently/rapidly back-and-forth which could cause possible damage. That is probably why you eventually were not able to get the red lights to appear again when covering and uncovering the doorbell a few times in a short amount of time. Now that you have left it alone for awhile, I’m betting if you covered it again, it would switch to night mode again successfully.
As I mentioned before, I actually prefer the Day Mode video quality for my Ring Doorbell even at night, and I ‘trick’ mine by using several lights bright enough to prevent my doorbell from switching to Night IR mode. Ring is aware that some people were not completely satisfied with the IR video quality, so on some Ring cameras they’ve have a “Color Night Vision” feature:
- Video Doorbell Pro
- Video Doorbell Elite
- Floodlight Cam
- Spotlight Cam Wired/Mount
- Stick Up Cam Wired POE
So when I re-watch your video, that is a lot of light shining into the lens from several sources, especially that one light at the end of your driveway area. It is actually more light in your video’s field-of-view than I have on my Doorbell video (which I’ve intentionally ‘tricked’ into staying in the Day mode, which I prefer). And I still think the detail quality that I see in your video looks pretty good to me (but that’s just my personal preference). So, I’m still thinking it does not rule out the streetlights. Now, it could be possible that the electronic circuitry ‘switching’ threshold might be “out-of-tolerance” and set a little to much on sensitive side. This can not be changed with any settings available to you. If your camera has a defective tolerance, then only replacing the doorbell would be your remedy.
All my Ring cameras and my Ring Doorbell are hard-wired and switch modes as they should (except for my cameras I’ve intentionally ‘tricked’ into staying in Day mode). And whether it is ‘hard-wired’ or on ‘battery-only’ should not have any impact on when the camera decides to switch to night mode either. Also, it should not matter which terminal you hooked the red and white wires to, because it is low-voltage alternating-current (AC), so unlike battery direct-current (DC) there is no ‘positive’ or ‘negative’ side.
You could do a little additional experimenting, in additional to the hard Factory Reset I mentioned in my first post. You could temporarily swap this doorbell with your other new front doorbell. It should be relatively easy if they both are the same model. Then see if the street lights cause the other doorbell to not switch too while it is in this location. Or it is possible that your doorbell’s mode-switching circuits are a bit “out-of-tolerance”, and swapping locations with your other doorbell could help determine that. I do think that your newer improved Doorbell has much better video qualities than your old doorbell, and probably that is why it can “see” better during the dusk period and therefore can afford to delay switching to Night Mode.
If you do determine the switching is “out-of-tolerance” and you are still within the Return policy 30 days, you could just return it and replace it. If beyond the 30-day, you can telephone Ring Support for additional help on how to correct your issue :
Unfortunately, due to the Covid-19, their available hours have been changed also:
I do hope that I’ve maybe given you some helpful information that you find useful. I’d be curious to hear an update back on the final outcome with your Night Mode issue.