Hi @user65010. As a test, try connecting to a mobile WiFi hotspot (from a cell phone or tablet). If you are able to connect to that with no issue, then you'll know the problem is within your network, and possibly an updated security protocol or something similar. If not, you may need to follow up with our support team. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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