My indoor camera is stuck on “updates” and I cannot view live. How can I fix remotely? Help!
Hi @Ruby75x. The update on your Indoor Cam should only take about 10 to 15 minutes. If it’s taking longer than that and not completing, please try the troubleshooting steps below:
- Power cycle the Indoor Cam by disconnecting it from power for 1 minute and then reconnecting it.
- Reset the Indoor Cam by holding down the setup button for at least 20 seconds. Once the reset is complete, set the Camera back up using the steps under Set Up a Device in the Ring app.
Your Indoor Cam should successfully complete the update after these troubleshooting steps. If the concern persists, please give our support team a call at one of the numbers available here so they can take a closer look. If you are outside of the US, please visit here to see how to contact support. 