Hi @RingUser1985. For audio issues, I typically recommend the troubleshooting tips listed in [this article](https://support.ring.com/hc/en-us/articles/360050175212-Fixing-Audio-and-Sound-Issues-on-Your-Ring-Device). You can also complete a full reset of your Indoor Cam by holding down the setup button for 20 seconds before walking through a new setup in the Ring app. Our support team likely walked you through all the applicable troubleshooting steps before checking the warranty and offering a discount code. Once a device is out of warranty, our support team is typically unable to process a replacement for issues that cannot be resolved through troubleshooting.

Just happened to me and she didn't even give me the discount code to order a new one. Just said she could offer me a 35% discount. If it keeps happening it definitely seems like a THEM problem.

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