Ring Security Cameras
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Indoor camera not responding
hardwired-security-cameras
app-settings
troubleshooting
Been using for 2 weeks. Suddenly the cam just stopped responding. App says it’s offline. Tried resetting by pressing the button, plug and unplug power, changing outlets to see if there’s really power. The reset or setup button is totally unresponsive. The blue light just lights up, and after a minute it dies permanently. This occurs every time I unplug and plug the power adaptor from the outlet. How do I fix this?
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19-06-2022 04:29:44
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Tom_Ring
Hi @user14983. For this concern, I suggest reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-06-2022 19:45:57
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