Responses (12)

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  Steve-a-reeno

  This is happening to my indoor cam. Has anyone resolved this?

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  25-07-2020 12:45:37

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  AFrench20

  Hello all. I recently purchased a 3 pack Indoor Camera. I've had Ring Doorbell for years, so I figured some interior cameras to keep an eye on my small children would be a great idea. Setup for all 3 went great. However, my living room camera (no more than 3-5ft away from my router) just quit working 15 minutes into operation. Found out, via Ring Support, it quit just after completing it's firmware update. This was annoying, but I've worked with computers and electronics long enough to know duds and Lemons exist. So, got a warranty replacement in the mail a week or so later. Used a different outlet, with a surge protector this time, and same distance from the router. Exact. Same. Issue. Now, this is beyond duds and Lemons. After reading everyone's posts here, it's obvious there is a major flaw in the manufacturing of these cameras if this many people have had the exact same issue. I'm glad Ring is not charging for the replacements, and providing a mail-return sticker for the duds. But if you are doing these things, you (Ring) obviously recognize and acknowledge the severity of the issue. Why arnt all cameras tested prior to packaging to avoid these very inconsiderate and inconvenient situations? My SECOND replacement is on the way. Hopefully this one works. If not, I'll be returning all my cameras (and doorbell) and going to Google's Nest product line.

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  29-10-2020 12:53:14

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  BrianRx74

  This worked for me. The important step here is pressing the top button quickly again after holding down for 20 seconds. If you don't do that, it won't enter setup mode.

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  29-10-2020 02:19:06

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  amabbott2017

  I bought an indoor cam and it worked for 15 minutes, so I took it back to the store and exchanged for a new one. The replacement bricked as soon as the firmware updated. It won’t even reset. I’ve tried it multiple outlets that I know work and still no luck. I’m very disappointed that this hasn’t been fixed yet.

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  25-11-2020 02:04:09

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  AFrench20

  Solutio: after not one, not two, but 3 replacement cameras it appears we have a fully-functioning camera now. The ONLY reason this occurred has to be manufacturer defect in a certain lot/batch. And instead of RING removing these cameras from circulation, they kept them in circulation to make it the customer job to identify and replace them. Which means the problem with this specific lot of cameras is unpredictable and inconsistent. Way to go RING, passing the buck to your customers ?

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  25-11-2020 02:41:52

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  EMW

  This is the confirmed fix to this problem, and if you get the Wifi password wrong, you'll need to unplug and try again. My setup failed with a flashing red light. It seems to be longer than 20 seconds, but after I saw the blue light, I released the button and then pressed it again quickly. btw: That is a long hold to reset the device, IMHO, TBH.

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  07-06-2021 08:50:39

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  Rod27

  I have a similar issue. All of a sudden, the indoor camera showed up on the app as “offline” with the blue light flashing once every 20 seconds. Unplugged the camera, but still the same. Tried the ‘holding the button for 20+ Seconds and pressing again’ routine countless times, but still no succes. Every couple of attempts, the light flashes rapidly while I hold the butten, but stops when I release it. I am very disappointed that a device that’s meant for security is letting me down like that. Another annoyance is that the store where I’ve bought this camera is quite far, so returning will not be easy.

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  24-12-2020 06:55:53

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  Lydiansquall

  I’m a ring installer and had trouble with the indoor cam, I was pressing the top button too long.. just a quick press puts it in setup mode and holding down for 20 seconds to factory settings then a quick press put it in setup mode... make sure you’re on the same wifi network.. 2G if you have options of 2G and 5G because ring only works on 2G.. and reset of router before

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  01-01-2021 02:21:09

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  Rik1

  Has this issue (looks like some sort of software issue) been updated in the meantime? This morning I was in contact with the Ring helpdesk (same issue as everyone here) and was told to reach out to the webshop (3rd party). The webshop is now sending me a replacement camera, but to be honest I'm expecting the exact same issue will happen again after a couple of days...

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  12-01-2021 12:40:02

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  Bkhav

  Same here after it started update it just stopped working. It would be great since it has a usb plug in people could connect it to their computers and have the issue be fixed with better update. I got mine as a gift for christmas not sure where they bought it exactly and would break their hearts if I was to tell them that they wasted their money. Ring most definitely knows about the problem so you would figure during this time of crap they would find away for people to fix the issue by plugging it into computer for correct software and would save alot of contamination with people sending it back and forth.

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  13-01-2021 03:35:25

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  PrettyProgrammer

  Yup I agree. I have 4 of them and returned and exchanged one at Best Buy because of this issue. The new one did the same thing a day later. It’s usually the devices that come from other retailers and not directly from Ring. The firmware doesn’t update properly and cam becomes unresponsive. Ring is sending me a replacement that is newly manufactured from the factory and hopefully it won’t have any issues.

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  27-01-2021 07:09:59