Ring Security Cameras
Indoor Cam won't enter setup mode
Hi there, I recently purchased two indoor cams. One of them set up with no problems. The other one is being difficult. It will not enter the set up mode. The blue light will come on with a single flash sporadically, but it doesn't get to blinking. I have tried pushing the setup button on top of the camera. I have also tried the following to reset. Unplug the camera for 1-2 minutes. Power on, wait 1 minute, hold down the setup button for 30 seconds, wait a couple of minutes, press setup button again... still nothing. Anything else I can try?
25070 •
0 •
13 •
26-01-2020 03:02:32
Responses (11)
- K
I am having the same issue on one of our cameras in a two pack. It set up fine three days ago, and now it says Offline. However, I cannot get it to go into Setup Mode. It will only flash once every 30 seconds or so. I’ve reset the Wi-Fi router. I’ve checked the plugs. It will not go into Setup mode. Has anyone solved this issue yet?
•0
15-06-2020 03:05:28
•
- S
Same thing is happening to me. I’ve only used it less than a month. Have been trying to troubleshoot it for days now. Anyone get this issue resolved?
•0
11-07-2020 02:04:35
•
- E
I am also having this exact issue. I tried everything here to no avail.
•0
24-07-2020 06:31:20
•
- B
This worked for me. The important step here is pressing the top button quickly again after holding down for 20 seconds. If you don't do that, it won't enter setup mode.
•0
29-10-2020 02:19:06
AI bought an indoor cam and it worked for 15 minutes, so I took it back to the store and exchanged for a new one. The replacement bricked as soon as the firmware updated. It won’t even reset. I’ve tried it multiple outlets that I know work and still no luck. I’m very disappointed that this hasn’t been fixed yet.
•0
25-11-2020 02:04:09
ASolutio: after not one, not two, but 3 replacement cameras it appears we have a fully-functioning camera now. The ONLY reason this occurred has to be manufacturer defect in a certain lot/batch. And instead of RING removing these cameras from circulation, they kept them in circulation to make it the customer job to identify and replace them. Which means the problem with this specific lot of cameras is unpredictable and inconsistent. Way to go RING, passing the buck to your customers ?
•1
25-11-2020 02:41:52
EThis is the confirmed fix to this problem, and if you get the Wifi password wrong, you'll need to unplug and try again. My setup failed with a flashing red light. It seems to be longer than 20 seconds, but after I saw the blue light, I released the button and then pressed it again quickly. btw: That is a long hold to reset the device, IMHO, TBH.
•1
07-06-2021 08:50:39
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
quade
I purchased a two pack of indoor cameras last week. They've both been working great until last night when one of them went off-line. That camera is now stuck in a non-resetable mode too. It won't connect via wifi, and it won't enter set-up mode when the button is pressed. I'm a little surprised by this. I would have thought by now Ring would have any issues like this solved and these cameras would eventually factory reset if something in the software hung up.
2
02-02-2020 09:50:13
•