Responses (12)

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  Steve-a-reeno

  This is happening to my indoor cam. Has anyone resolved this?

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  25-07-2020 12:45:37

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  Mccartht

  I have this same problem. I have ordered a new power cable off of amazon for $14. Will update if this fixes the issue. I have not contacted ring tech support but I will if power cord doesn’t fix.

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  28-07-2020 02:53:07

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  Joanna31

  I have the same issue bought 3 they were fine one went faulty within half an hour ordered a replacement from amazon came the next day then turned off all Cams while In the house the following day now none will work that’s all 3 it’s noted the infant red light comes on but blue light will only flash once it’s not the outlet as working fine this morning and it’s not the signal tried everything resetting router etc but this is definitely not a router issue as set up blotter doesn’t even blink blue. To happen with four cams there is something wrong, I have to doorbells and a stock up cam so not a newbie to ring there must be a fix or they are just rubbish going to call Ring tomorrow

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  15-08-2020 11:58:56

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  Joanna31

  I have a fix Press and hold the pairing button at the top for 20’seconds the blue light will flash for one second , this is the factory reset, then press and release the button quickly it will then enter pairing mode (I also had to reboot my WiFi) all three cameras which has previously gone off worked with this method

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  16-08-2020 08:26:24

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  Sandy7

  Thanks for writing this this !! This step was not written anywhere else and is key

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  26-08-2020 07:10:07

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  linzynj

  this is the 3rd ring cam i have had - one works great - one works intermittintly but this latest one wont go into setup mode no matter what i try (and i have tried everything !!). I see people saying to hold down the top button for 20 seconds to do a factory reset but that does nothing on mine

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  27-09-2020 09:19:06

• R

  Rod27

  I have a similar issue. All of a sudden, the indoor camera showed up on the app as “offline” with the blue light flashing once every 20 seconds. Unplugged the camera, but still the same. Tried the ‘holding the button for 20+ Seconds and pressing again’ routine countless times, but still no succes. Every couple of attempts, the light flashes rapidly while I hold the butten, but stops when I release it. I am very disappointed that a device that’s meant for security is letting me down like that. Another annoyance is that the store where I’ve bought this camera is quite far, so returning will not be easy.

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  24-12-2020 06:55:53

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  Lydiansquall

  I’m a ring installer and had trouble with the indoor cam, I was pressing the top button too long.. just a quick press puts it in setup mode and holding down for 20 seconds to factory settings then a quick press put it in setup mode... make sure you’re on the same wifi network.. 2G if you have options of 2G and 5G because ring only works on 2G.. and reset of router before

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  01-01-2021 02:21:09

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  Rik1

  Has this issue (looks like some sort of software issue) been updated in the meantime? This morning I was in contact with the Ring helpdesk (same issue as everyone here) and was told to reach out to the webshop (3rd party). The webshop is now sending me a replacement camera, but to be honest I'm expecting the exact same issue will happen again after a couple of days...

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  12-01-2021 12:40:02

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  Bkhav

  Same here after it started update it just stopped working. It would be great since it has a usb plug in people could connect it to their computers and have the issue be fixed with better update. I got mine as a gift for christmas not sure where they bought it exactly and would break their hearts if I was to tell them that they wasted their money. Ring most definitely knows about the problem so you would figure during this time of crap they would find away for people to fix the issue by plugging it into computer for correct software and would save alot of contamination with people sending it back and forth.

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  13-01-2021 03:35:25

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  PrettyProgrammer

  Yup I agree. I have 4 of them and returned and exchanged one at Best Buy because of this issue. The new one did the same thing a day later. It’s usually the devices that come from other retailers and not directly from Ring. The firmware doesn’t update properly and cam becomes unresponsive. Ring is sending me a replacement that is newly manufactured from the factory and hopefully it won’t have any issues.

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  27-01-2021 07:09:59