Indoor Cam won't enter setup mode

Products Security Cams
#1

Hi there,

I recently purchased two indoor cams. One of them set up with no problems. The other one is being difficult. It will not enter the set up mode.

The blue light will come on with a single flash sporadically, but it doesn’t get to blinking. I have tried pushing the setup button on top of the camera. I have also tried the following to reset. Unplug the camera for 1-2 minutes. Power on, wait 1 minute, hold down the setup button for 30 seconds, wait a couple of minutes, press setup button again… still nothing.

Anything else I can try?

3 Likes
#2

Hey @tsprad59, have you tried another outlet? It’s possible that the outlet it is plugged into may not be providing enough power if the blue light doesn’t stay on and flashing during the setup process. If trying another outlet doesn’t seem to work still, it may be best to give our support team a call. You can reach out to them here, and if you get to that point, please let us know what they were able to do for you! That way this can help other neighbors in the Community if they run into a similar concern.

#3

I purchased a two pack of indoor cameras last week. They’ve both been working great until last night when one of them went off-line.

That camera is now stuck in a non-resetable mode too. It won’t connect via wifi, and it won’t enter set-up mode when the button is pressed.

I’m a little surprised by this. I would have thought by now Ring would have any issues like this solved and these cameras would eventually factory reset if something in the software hung up.

2 Likes
#4

I had this same exact problem. Amazon sent me a replacement as it stopped working within 24 hours of plugging it in. Now, the replacement is doing the same thing. Did you ever get a resolution?

#5

I am having the same issue on one of our cameras in a two pack. It set up fine three days ago, and now it says Offline. However, I cannot get it to go into Setup Mode. It will only flash once every 30 seconds or so. I’ve reset the Wi-Fi router. I’ve checked the plugs. It will not go into Setup mode. Has anyone solved this issue yet?

#6

Hey neighbors! If you are still having a concern with your device not setting up and have tried the reset to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and share your results with us here to let other neighbors know what you did to get this addressed! :slight_smile:

#7

Same thing is happening to me. I’ve only used it less than a month. Have been trying to troubleshoot it for days now. Anyone get this issue resolved?

#8

I am also having this exact issue. I tried everything here to no avail.

#9

This is happening to my indoor cam. Has anyone resolved this?

#10

I have this same problem. I have ordered a new power cable off of amazon for $14. Will update if this fixes the issue. I have not contacted ring tech support but I will if power cord doesn’t fix.

#11

I have the same issue bought 3 they were fine one went faulty within half an hour ordered a replacement from amazon came the next day then turned off all
Cams while
In the house the following day now none will work that’s all 3 it’s noted the infant red light comes on but blue light will only flash once it’s not the outlet as working fine this morning and it’s not the signal tried everything resetting router etc but this is definitely not a router issue as set up blotter doesn’t even blink blue. To happen with four cams there is something wrong, I have to doorbells and a stock up cam so not a newbie to ring there must be a fix or they are just rubbish going to call
Ring tomorrow

#12

I have a fix
Press and hold the pairing button at the top for 20’seconds the blue light will flash for one second , this is the factory reset, then press and release the button quickly it will then enter pairing mode (I also had to reboot my WiFi) all three cameras which has previously gone off worked with this method

3 Likes
#13

Thanks for writing this this !! This step was not written anywhere else and is key

#14

this is the 3rd ring cam i have had - one works great - one works intermittintly but this latest one wont go into setup mode no matter what i try (and i have tried everything !!). I see people saying to hold down the top button for 20 seconds to do a factory reset but that does nothing on mine

#15

Sorry to hear about this, @linzynj! Holding the setup button for 20 seconds should result in a reset, and there should be lights indicating either the reset or entering setup mode. As you mentioned this did not work, try using another outlet in the home for powering the Camera.

If this concern persists despite a reset and testing different power sources, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

#16

Hello. Also the same thing is happening to my indoor cam. I have two. The original one I bought worked for approx 1 month and then kept going into offline mode, it now won’t enter set up mode at all. Tried resetting router, tried various power outlets, tried the 20 second reset, tried to remove device and re install but it also doesn’t enter set up mode regardless. The blue light flashes every 30 seconds or so but that is it. The other cam which is in the same room works fine (up to now!) this is clearly a wider issue as many having the same issues. Has anyone called Ring team for a fix?

#17

Both my indoor cams worked for about 5 minutes, then started updating themselves, and now are bricked. They will not enter setup mode even after holding down the button for 30 seconds. No lights, either. Anyone have any ideas on what to do?

1 Like
#18

Hey Neighbors! If resetting or power cycling the Indoor cam doesn’t make it become responsive, please reach out to our support team for further assistance! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

#19

I have the same exact issue with two of my indoor cams. I tried resetting to factory setting but that didn’t work either. Called ring support and they asked me to return the devices. I got a replacement for both and they worked for few hours and now are frozen. Did anyone has anyother ideas/suggestions I could try? Thanks in advance!

#20

Hello all. I recently purchased a 3 pack Indoor Camera. I’ve had Ring Doorbell for years, so I figured some interior cameras to keep an eye on my small children would be a great idea. Setup for all 3 went great. However, my living room camera (no more than 3-5ft away from my router) just quit working 15 minutes into operation. Found out, via Ring Support, it quit just after completing it’s firmware update. This was annoying, but I’ve worked with computers and electronics long enough to know duds and Lemons exist. So, got a warranty replacement in the mail a week or so later. Used a different outlet, with a surge protector this time, and same distance from the router.

Exact. Same. Issue.

Now, this is beyond duds and Lemons. After reading everyone’s posts here, it’s obvious there is a major flaw in the manufacturing of these cameras if this many people have had the exact same issue. I’m glad Ring is not charging for the replacements, and providing a mail-return sticker for the duds.

But if you are doing these things, you (Ring) obviously recognize and acknowledge the severity of the issue. Why arnt all cameras tested prior to packaging to avoid these very inconsiderate and inconvenient situations?

My SECOND replacement is on the way. Hopefully this one works. If not, I’ll be returning all my cameras (and doorbell) and going to Google’s Nest product line.