My indoor cam speaker just randomly stopped working properly, trying to talk to someone through the camera is impossible, the audio is all choppy and inaudible. It used to work fine since I purchased it in April of this year. The siren feature works fine. The speaker does transmit the audio, although in an inaudible manner. Interestingly enough, when I watch the recorded videos back of my talking though it, they have crystal clear audio, which is definitely not how the speaker outputs the audio. I have a ring doorbell pro and floodlight, which both work flawlessly, so I know its not my internet (my camera is in arms length of the router and I have tried various different locations throughout the house) or phone because the audio transmits clearly through those. Also, before a Ring associate asks, yes, I did allow microphone on my phone and yes, I am not on mute.
So far I have tried (all suggested by ring support):
Power cycling the cam
Factory resetting the cam
Disconnecting the cam and reconnecting it to my ring account
Logging out of and uninstalling the app on my phone then reinstalling
Reconnecting and resetting the wifi router (which is an eero 6 and has 100 mbs+ speeds)
Trying a different phone
Locating the cam in a different room
Updating my app to the most current version
Disconnecting all Bluetooth devices
Unplugging my Alexa devices
Turning off timeline in my ring account
Nothing has worked. Ring sent me a replacement for a warranty claim and I set up the new camera and guess what, it is doing the same thing, straight out of the box. What is going on. Can someone help me here? I feel like I am out of options at this point… it’s just so frustrating because it used to work great for about 4 months and then boom… stopped transmitting audio correctly. And how is the brand new cam doing the same? Is this a software bug on Ring’s end?
PLEASE HELP. I feel like I am going insane here lol.