D
Indoor cam set up from new phone
troubleshooting
ios
Hi all, I have just had to buy a new phone, and thinking my Ring cam would automatically be in my new phone in the Ring app, it’s not! It won’t accept my account. I am the sole owner of the account! Please help !
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27-05-2023 08:30:50
Responses (1)
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Tom_Ring
Hi @Devilmissjayne. If you are using the same email and password, you should be able to login into your Ring app and see your devices. I suggest confirming your login credentials with your new phone. Also, be sure that you are on the correct [Location](https://support.ring.com/hc/en-us/articles/115005039983). Let me know if this helps.
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30-05-2023 02:14:44
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