I have a indoor cam that I just noticed not recording all motion events. I checked back a few days and this is happening a lot. Motion zones are set correctly and I even set sensitivity to high and still have issues. Is there a fix for this?
Hey @Jesse1. Just to clarify, is this for a Indoor Cam, or aStick Up Cam? I only ask as both have different motion settings, so just want to make sure! In addition, are you sure you are not putting the camera in a Mode that disables motion detection? Lastly, what kind of motion events do you seem to be missing? Some more detail or even testing the device yourself to see if it picks you up will help better isolate this!
It’s an indoor cam, placed in a hallway pointing at the front door. No modes are setup. There are several instances where it will record me leaving the house, but will not record as I enter the house a few minutes later.
@Jesse1 Thanks for clarifying that for me! Just wanted to make sure. What is the RSSI for your device? It’s possible that since these events are very close to each other, if you have a high RSSI value, that the video may still be processing and thus unable to capture a motion event shortly after. In addition, could you show me what your motion zones look like? I would also love to know what your Motion Sensitivity is set to.
Motion is set to people only at the moment. I have tried power cycling the camera, setting the motion sensitivity to high and connecting to a ring chime pro, witch dropped the RSSI from -55 to -50. Chime pro is -42
@Jesse1 Chiming in for Chelsea here. Thank you for giving those steps a try and attaching a screenshot of your Motion Zones. Since you have adjusted some of the settings and power cycled the Camera, are you still noticing it missing motion events that are happening several minutes apart? If so, I would recommend completing a reset by following the instructions below.
- Hold down the setup button on the top of the Camera for 30 seconds to complete the reset.
- After that, open the Ring App > Main Menu > Devices > your Ring > Device Health > Reconnect to Wi-Fi.
This will walk you through a new setup of the Camera to help refresh its connection with the Ring App and your home wifi network. Once that’s done, test it out and ensure it is not missing any motion events that are occurring several minutes apart. If the events happen very close together, then the recording is likely still processing at that time. You can also try editing your Motion Zones to have 3 smaller zones that cover the same area as some neighbors have found success with this for motion detection concerns.
If you find that you’re still experiencing the same concern after trying the reset, I would recommend reaching out to our support team. They’ll be able to take a deeper look into this and complete more in-depth troubleshooting steps with you. You can give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.