Hi @PollySaunders. If you are not able to check your Live View when away from home, try the following steps: - Verify that your Ring app and phone are up-to-date with the latest updates. - [Reboot your Ring device using the Ring app](https://support.help.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your phone to see if it helps. - Disable any active VPNs on your phone. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)