Indoor cam live view is not working when away from home

I have an indoor Rimg camera that works fine when I’m at home and connected to my wi fi but the app on the phone doesn’t connect to the camera when I’m out shopping ?

My wi fi / router and internet is perfect so it’s not that.

Why can’t I check my camera when I’m not at home ?

Hi @PollySaunders. If you are not able to check your Live View when away from home, try the following steps:

If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here