Incorrect time showing on recordings

Having worked fine for several years, my ring doorbell is suddenly now showing the wrong time. Does anybody know how to change it?

This is odd to hear of, but could be due to time change. Please ensure your mobile device and Ring app is update to the latest version. I recommend also disabling any VPN if one is enabled. Check also your location and time settings of your mobile device. I hope this helps! :slight_smile:

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It’s infuriating - the time stamps are 6 hours behind time. I’ve tried everything I can think of and it’s really driving me nuts!

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That is quite the difference in time. If the above suggestions did not improve this for you, our support team can take a closer look. :slight_smile:

Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Very bad situtation mine is doing the same. If there is a need to call the police these videos are NOT ADMISABLE in court due to the time being wrong. So much for Ring thinking of our safety.

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Yes it has been like this for several weeks. Maybe we need a class action law suite. This is not just a time stamp. If we have the need for law enforcement, this video footage is not considered accurate. In fact with the time being off it isn’t even admisable in court.

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Brand new setup, having the same issues. I called Ring they said they have no ability to change or update the time settings within the app. They said its supposed to pull time from your cell phone time zone from your location settings. I asked them to notify the developers of the need to change, they said they would. Standby i guess.

The app is showing UTC time, i need it to show Pacific Time. No way to change according to Ring