Incorrect time showing on recordings

Having worked fine for several years, my ring doorbell is suddenly now showing the wrong time. Does anybody know how to change it?

This is odd to hear of, but could be due to time change. Please ensure your mobile device and Ring app is update to the latest version. I recommend also disabling any VPN if one is enabled. Check also your location and time settings of your mobile device. I hope this helps! :slight_smile:

It’s infuriating - the time stamps are 6 hours behind time. I’ve tried everything I can think of and it’s really driving me nuts!

That is quite the difference in time. If the above suggestions did not improve this for you, our support team can take a closer look. :slight_smile:

Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.