Incorrect resident name when received a call from Ring Alarm - Called customer service 4 times

Hello,When my ring alarm goes off and I received a call from Ring Alarm, it said someone else name (Not my name) as a resident. I have called Ring customer service 4 times. They said they'll get it resolve but they never did. When I accidentally set off the alarm last week, they still call incorrect name as the resident. Everytime I called, I was asked to verify the user name and emergency contacts on the app/website, which are correct. I was also asked to call the dispatch company. The dispatcher said Ring never send them the update information with correct resident name and there is nothing I could do from my end. Ring needs to provide the update and accurate information to them so it'll be correct in their systems.I feel like this is certainly something that Ring should follow through and get it fix, but doesn't seem to be the case. Any advice on how I could get this resolve?